Shipping policy
Order Processing All orders are processed within 1-3 business days after payment confirmation. You will receive an email notification once your order has been shipped.
Shipping Times
Destination Estimated Delivery
Bahrain & GCC 7-15 business days
Middle East 10-20 business days
Rest of World. 15-30 business days
Order Tracking Once your order is shipped, you will receive a tracking number via email. You can track your order at any time using this number.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Delays Occasionally, shipments may be delayed due to customs clearance, public holidays, or high demand periods. These delays are outside our control but we will always keep you informed.
Customs & Import Duties International orders may be subject to customs fees or import duties. These charges are the buyer's responsibility and are not included in our prices.
Lost or Stolen Packages If your package is lost in transit, please contact us at support@velvetscalp.store and we will investigate and resolve the issue promptly.